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Sunday penalty rates for casuals Termination — serious misconduct Split shift allowance calculation Probation review — underperformance Casual conversion entitlements Fair Work underpayment audit Kitchen hand Award classification Annual leave loading — HIGA 2010 Sunday penalty rates for casuals Termination — serious misconduct Split shift allowance calculation Probation review — underperformance Casual conversion entitlements Fair Work underpayment audit Kitchen hand Award classification Annual leave loading — HIGA 2010

Australian Hospitality · HR & Compliance

The HR desk every venue deserves.

Your chef is a no-show. Now what?

Most HR decisions in hospitality are made on instinct — and that's the problem.
That's how venues end up at the Fair Work Commission — dealing with claims, backpay, and months of stress.

Fitz tells you exactly what to do — before it becomes a Fair Work problem.

Available 24/7 · Pubs · Restaurants · Cafes · Hotels · Australia

Start Free — No Card Required→ View Pricing ↓

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The Problem

Running a venue is hard enough without HR keeping you up at night.

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Award compliance is a minefield

Penalty rates, allowances, casual loading — one miscalculation and you're facing a back-pay claim that wipes out months of margin.

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Paperwork you didn't sign up for

Warning letters, contracts, PIPs — you opened a venue to run a great room, not to become an HR administrator.

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HR crises don't keep business hours

Your chef walks out at 10pm Saturday. Your HR consultant isn't picking up. You're on your own — until Fitz.

Crisis Mode

It's 10pm. Your chef just walked out.
Now what?

Most venue owners freeze. They guess. They send the wrong message, skip the right process, and create a Fair Work claim they didn't need to have. In hospitality, HR crises don't wait for business hours — and neither does Fitz.

Can you terminate on the spot — or does that expose you?

What do you say, and what should never be in writing?

What's the procedural fairness risk if you get this wrong?

Fitz guides you through it step by step. Instant answers grounded in Australian workplace law, with an HR professional callback available within minutes if you need a real person. Any hour. Any situation.

Real Venues. Real Situations.

“We had a kitchen hand walk out mid-Saturday service after an altercation. I was convinced we were going to get a claim lodged against us. Fitz walked me through exactly what to say, what to document, and what to avoid. We handled it correctly. No claim, no drama.”

Venue Owner · Inner West Sydney

What Fitz Does

Everything your venue's HR needs. Nothing it doesn't.

Fitz combines AI smarts with real Australian workplace law — instant answers you can actually use.

Know you're paying staff correctly — every shift

Sunday penalties, split shift allowances, evening loadings — calculated correctly under the Hospitality Industry Award.

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Handle new hires correctly from day one

Legally compliant employment contracts in minutes, tailored to the correct Award classification and role type.

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Manage staff issues without the legal exposure

Procedurally fair warning letters, PIPs, and termination documents — generated for your specific situation.

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Know what to do before you act

Ask Fitz anything — from casual stand-down rights to unfair dismissal exposure. Instant answers, 24/7, grounded in Australian law.

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How It Works

Get started in 60 seconds.

No complex setup. No training required. Just ask.

Ask Your Question

Type your HR question — anything from "What's the Sunday penalty rate for casuals?" to "How do I manage underperformance?"

Get Instant Guidance

Fitz gives you clear, practical advice based on Australian workplace law and hospitality industry best practices. Under 90 seconds, every time.

Take Action Confidently

Generate documents, follow step-by-step guides, or escalate to an expert — whatever you need to move forward without risk.

Pricing

Simple, transparent pricing.

Start free, upgrade when you need more. All plans include unlimited HR tools and the Award Rate Calculator.

Save 20%+

Free

Try Fitz with no commitment

$0/forever

✓ 20 AI chats/month
✓ 1 free template download
✓ Unlimited HR Tools
— Expert-reviewed docs
🚨 Crisis Support $320

Start Free

Starter

For small venues with occasional HR needs

$249/year

Just $21/month

✓ Unlimited AI chat
✓ All HR templates
✓ 96 credits/year
✓ Unlimited HR Tools
🚨 Crisis Support 10% off

Learn More

Frequently asked questions.

What HR software is best for hospitality businesses in Australia?

Fitz HR is built specifically for pubs, restaurants, cafes, and hotels in Australia. It provides instant answers based on Australian workplace law and the Hospitality Industry (General) Award, generates compliant employment contracts and warning letters, and includes an Award Rate Calculator. Start free at fitzhr.com.

How do I calculate penalty rates for hospitality staff?

Penalty rates under the Hospitality Industry (General) Award are: Saturday 150%, Sunday 175%, Public Holiday 250%. Evening work (7pm–midnight Mon–Fri) adds a flat $2.81/hr loading, and night work (midnight–7am) adds $4.22/hr. Fitz HR's Award Wizard calculates the correct rate for any classification, day, and shift type.

Can I generate employment contracts for restaurant staff online?

Yes. Fitz HR's Employment Contract Builder generates contracts tailored to the Hospitality Industry (General) Award in minutes. Answer a few questions about the role and it produces a contract with the correct Award classification, pay rates, leave entitlements, and hospitality-specific clauses.

Is there an AI HR assistant for Australian hospitality?

Yes. Fitz HR is an AI-powered HR assistant built specifically for Australian hospitality businesses including pubs, restaurants, cafes, bars, and hotels. It covers award rates, Fair Work compliance, employment contracts, performance management, and crisis situations — all tailored to the Hospitality Award.

Is Fitz HR free?

Yes — the free tier includes 20 AI chats per month, 1 free template download, and unlimited access to HR tools like the Award Rate Calculator. Paid plans start from $249/year ($21/month) for unlimited chat and full document access.